Terms of service

Last updated: 13 November 2026

Application of these terms

These terms apply to purchases of physical goods from Rinelia. ECOM SOURCE LTD operates the store. The business details below identify the seller. Mandatory protections under the Australian Consumer Law continue to apply.

Product information

Review the product description, dimensions, materials, compatibility and available variants before ordering. If a specification is important to your purchase and you cannot find it on the product page, contact us for help.

Placing an order

Check the selected items, delivery address, contact details and total before placing the order. Keep your order confirmation and refer to the order number when you contact us. If you notice a mistake, contact us as soon as possible.

Prices and payment

Prices and order totals are displayed in Australian dollars (AUD). Checkout shows the available payment options and the total before payment. Standard shipping is free for eligible Australian addresses. For details, see our Payment policy.

Processing and delivery

Allow 1–3 business days for processing and an estimated 7–14 business days for transit, or 8–17 business days in total. Our Shipping and delivery policy explains dispatch, tracking and what to do if a parcel is delayed or missing.

Returns and refunds

Our Returns and refunds policy explains the voluntary 30-day change-of-mind offer, return postage, refund timing and the remedies available under the Australian Consumer Law.

Consumer guarantees

Goods come with guarantees that cannot be excluded under the Australian Consumer Law. Your remedy depends on the type of problem and the applicable law. Any voluntary return or warranty is additional to your statutory rights.

Website use and privacy

Use accurate order details and payment methods you are authorised to use. Our Privacy policy explains how personal information is handled when you browse, place an order or contact us.

Complaints and changes to these terms

Contact us with your order number and a description of the issue so we can assess it. Updates to these terms apply to future purchases. Existing orders remain subject to the applicable agreement and mandatory consumer protections.