Returns and refunds

Last updated: 13 November 2026

30-day change-of-mind returns

You may request a change-of-mind return within 30 calendar days after receiving your order. Contact us within that period with your order number and identify the items you wish to return.

Condition for voluntary returns

For the change-of-mind offer, return items unused, undamaged and complete, including original tags, accessories and packaging where supplied. These conditions apply to the voluntary offer. Consumer guarantee claims are assessed separately under the Australian Consumer Law.

How to send a return

After you contact us, we will provide the appropriate return address and instructions for your order. For a voluntary return, send your parcel within 14 days after your request and keep proof of postage and tracking. Ask us for the correct parcel return address before sending anything to the registered office.

Return costs

You pay the direct return postage for a change-of-mind return. The amount depends on the destination and carrier. We charge no restocking fee. For goods with a confirmed problem, we cover reasonable return costs as required by the Australian Consumer Law.

Refund method and timing

For an approved voluntary return, we process your refund to the original payment method within 7 business days after receiving and inspecting the item. Your payment provider may take further time to show the credit. Any earlier deadline required by law takes priority.

Faulty, damaged or incorrect goods

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure, you may choose a refund or replacement and may be entitled to compensation for reasonably foreseeable loss. For a minor failure, we may first offer a free repair or another remedy that meets our obligations. Further remedies apply if the issue is not resolved within a reasonable time.

Contact us if the item is damaged, incorrect, faulty or materially different from its description. A description of the problem and photos, where available, can help us assess it. Your consumer guarantee rights are independent of the 30-day change-of-mind window and do not depend on keeping the original packaging.

Exchanges and changes before dispatch

To change an item after delivery, arrange a return and place a new order for the replacement, subject to availability. To request a change or cancellation before dispatch, contact us as soon as possible.