Shipping and delivery

Last updated: 13 November 2026

Delivery area and shipping costs

This policy applies to orders from Rinelia delivered to Australia. Standard shipping is free for eligible Australian delivery addresses. Checkout shows delivery availability and the total in Australian dollars before you place your order.

Order processing

Allow 1–3 business days for us to prepare and dispatch your order. Business days exclude weekends and public holidays. Processing takes place before the transit period begins.

Dispatch origin and delivery estimates

Orders ship from China. Estimated transit after dispatch is 7–14 business days. The total estimated delivery time is 8–17 business days, including processing. Items in the same order may arrive in separate parcels.

Tracking your order

Use the carrier link in your dispatch email, when available, or visit Track your order. It can take time for the carrier to post the first scan. If you cannot find your tracking details, contact us with your order number.

Late or missing parcels

If your delivery estimate has passed or your tracking shows delivery you did not receive, let us know. Include your order number and any available tracking details. We will look into the delivery and explain the next steps. Delivery estimates do not limit your rights under the Australian Consumer Law.

Damage or an incorrect item

Contact us if a parcel arrives damaged or contains the wrong item. Photos of the item and packaging can help us investigate. Our Returns and refunds policy explains the remedies and how return costs are handled.

Address changes and cancellation

If you need to correct an address or cancel an order before dispatch, contact us promptly. We will check whether the order can still be changed or stopped. If the parcel has already shipped, see the returns policy for the options available to you.